Lloyds bosses have issued a memo to branch managers on how to treat staff fairly, after a rise in complaints from shop floor workers.
The lender has reissued its guidelines on appropriacy, after one union raised concerns about working conditions across its dwindling retail network.
Union Accord, which represents around 20,000 Lloyds employees nationwide, said the memo was sent to managers on Tuesday.
It said the statement included advice on what Accord itself had shared to its members on January 20.
Examples of staff complaints included demands to work in their own time, asking junior staff to open and close branches, and relocating staff to unreasonably far branches after store closures.
The union memo said managers should not impose such demands on staff. It called for staff to know their rights and contact the union if necessary.
Are you a Lloyds worker affected by this? Get in touch: emma.munbodh@mirror.co.uk
Accord said it has seen a sharp rise in grievances in recent months as Lloyds continues to cut back on its branch network.
Just this week the lender .
The high street giant said it will close 31 Lloyds, 10 Halifax and 15 Bank of Scotland branches between April and October 2020.
Accord said it hopes many will be redeployed - however 80 workers are expected to be made redundant.
"There were a sufficient number of complaints for us to issue general guidance rather than just responding to the individuals who came to us," Ged Nichols, general secretary at Accord said.
He added he was satisfied with Lloyds' response so far.
Lloyds has shut 569 branches over the past four years, according to consumer group Which? that tracks branch closures.
Lloyds has said it is committed to retaining the largest branch network in Britain and says customers can use alternatives such as online services and accessing some bank services at Post Offices.
Mirror Money approached Lloyds Bank, however it declined to comment on the issue.
