A One Stop Shop is set to open in Liverpool's Cunard Building - allowing residents to get help paying bills and accessing council services in the historic setting.
Part of the Arrivals Hall on the ground floor of the building has been converted into an area where residents can access council services by pre-booking an appointment on Mondays and Wednesdays. Residents will be able to get help paying bills by chip and pin card, with blue badge applications and uploading evidence needed for benefits and Council Tax Support.
The One Stop Shop will be open two days a week, from Monday May 23. It will open on Mondays and Wednesdays from 10am – 12:30pm and 1.30pm – 5pm. This facility will replace the current One Stop Shop that sits within Central Library. The main entrance is on The Strand, or via an accessible entrance on Brunswick Street.
READ MORE: Call for Liverpool Mayor and cabinet to have pay docked over performance
The council said the move will offer a larger space, helping support more confidential conversations. They said some customers already assume they can access services at the Cunard because it is the council's administrative headquarters, so relocating these services means people won't be redirected when they show up at the Cunard.
Deputy Mayor, Cllr Jane Corbett, said: “We know that residents really value our One Stop Shops, particularly as not everyone can access services easily online, or via a smartphone. The Cunard Building is centrally located and everyone knows where it is, making it really easy to find, and the Arrivals Hall is a beautiful space with an amazing history. It's a much bigger and more confidential space for our residents and much better for our staff as well.”
