Dozens of Liverpool fans were left "defeated" after waiting for coaches bound for Paris for hours on Friday evening.
Supporters travelling to the Champions League final on Friday were left with no route to the match when their pre-booked transport failed to pick them up. One group arrived at the meet up point at 4.15pm but were still waiting at 11pm after a number of buses passed but didn't stop.
According to some supporters at the Rocket junction, five coaches booked by fans pulled up near the crowds empty but then kept driving. They say they have been told they can expect a refund in a week's time.
READ MORE: Liverpool fans stranded at the Rocket as Paris coach 'drives past' huge crowd
Some eight hours after the fans were supposed to be picked up, a coach was sent out. But by this time, supporters say they had already been told to go home and the coach collected just six people.
Demi Edmunds was supposed to be travelling from the Rocket junction by coach to Dover, over to Paris and home again after the match with a friend. She arrived at the bus stop at 3.45pm on Friday.
But after waiting for more than six hours, and with numerous phone calls to Coach Innovations, Demi said she was told the company was "really sorry" but that no coach would be arriving.
She told the ECHO : "Everyone was in great spirits, singing and chanting. Cars were passing and beeping, it was a great atmosphere. But as time went on, we were wondering where our coach was.
"We were told it was running late due to M6 traffic, and then at around 5.45pm one arrived. We all started cheering and clapping but then the driver told us that was actually the 6.15pm coach and it had arrived early".
Demi said after this coach left, a call to the coach company revealed the driver was misinformed and that it had been their coach after all. She said: "There was no register, list of names, nothing. So people were on the wrong coaches, and people who paid for coaches missed out on theirs".
After dozens of fans waited for hours at the bus stop, Demi said a double decker bus from the same company was heading towards the bus stop. She said: "We got so excited, we were like 'this is it'. And then the driver beeped and drove right past us".
She said when she finally got through to the company, they told her the buses had turned up and no one was there. The group was then advised to head home, she said.
Demi added: "We went home at about 11pm, and at around 12.15am my friend got a message from the company saying 'we're sending another coach, it'll be there in 15 minutes'. By that time most people had given up and gone home, after being told to, and when the coach came only six people got on."
Demi said the experience left her feeling "defeated" and admits having a "little cry" when she got home.
When the ECHO approached Coach Innovations the company said it could not comment at the moment.
The ECHO will be following fans' journey and joining them in Paris all weekend and you can follow our updates here.
Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here
