The royal commission hears how some, mainly young and low-income, workers are missing out on insurance through their super fund due to poorly advertised exclusions, and how common surveillance of claimants has been in the insurance sector.
Earlier, life insurer TAL finished giving evidence about cases where it persistently tried to deny income protection insurance claims, "bullying" and "intimidating" one client and admitting a lack of empathy in another case where the claimant had cervical cancer.
Read the blog to see how the hearing unfolded.
