In a series of tweets, the passenger, who identifies herself as Amna, said she suffers from “Muscular Dystrophy and COPD which is a lung condition and requires me to carry my oxygen concentrator with me on trips since it's a lifesaving equipment".
However, Amna said that she was told she was “overweight and my oxygen concentrator would be counted in my baggage allowance which was highly absurd since I was carrying a medical certificate with me and also that would mean that if a person with disability is carrying a lifesaving equipment with them that would mean they are not allowed to carry any other form of luggage with them including their travel essential items like clothes, shoes, toiletries etc."
Amna said the Emirates staff made her open the suitcases she was carrying. “The staff wasn't even looking at me or listening to what I was saying like I was an someone to is invisible to their eyes. Is that how you treat someone with a disability?" she asked.
Speaking with LiveMint, Amna said that she was allowed to fly but her luggage was left behind at the airport. “More than the baggage allowance it was how a person with disability was treated, like I am non-existent," Amna said.
“Are people with disabilities not humans or are we not someone who shouldn't be spoken to and just disregarded? In the end, I had to leave my entire luggage at the airport in Dubai and fly back with nothing but my machine. Extremely disappointed with you service Emirates," she said in the post.
