I am currently suffering from minor heart problems but, following medical advice, my wife and I felt able to make a short trip to France. We booked a Ryanair flight to Carcassonne for £155 and hired a car through Ryanair for an additional £169. My condition changed and it became clear that making this trip would be unwise. I got in touch with Ryanair, which put me touch with the agency that handles their car hire, who promptly agreed a refund. With a letter from my GP attached, I sent the Ryanair email claim form and 24 hours later received a return email confirming a refund for the flights. AM, Bedford
Wow, Ryanair really has changed. We’re almost speechless.
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