Facebook has apologised after restricting a Leeds woman’s Instagram page raising awareness of endometriosis.
Keisha Meek had previously slammed the social media giant who owns Instagram after her account ‘endometriosis_survivors_ness’ had been limited.
The 28-year-old who has been sharing content raising awareness through Endometriosis Awareness Month, in March, realised her account had been limited to posting after trying to share an Instagram Live as well as making posts and accused the platform of “silencing” posts about the chronic condition.
The NHS defines endometriosis as “the condition is where tissue similar to the lining of the womb starts to grow in other places, such as the ovaries and fallopian tubes” and it affects one in 10 women in the UK.
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Other social media users had also shared their accounts had been restricted or blocked for hashtagging endometriosis or replying to posts by Endometriosis UK, the leading charity for the condition.
But a spokesperson for Facebook has now said they have resolved the issue which had been caused by the company’s spam detection technology.
They said some content was marked as spam due to the inclusion of the wrong links to the charity’s website and people attempting to reshare the content or the wrong webpage may have also experienced similar issues.
The spokesperson said: “Charities are an important part of our community and we applaud the work Endometriosis UK is doing to raise awareness and provide support. We have resolved the issue brought to our attention and we apologise for any inconvenience caused.”
The apology comes just before Endometriosis UK’s Worldwide Endo March on Saturday 27 March - to mark the end of the awareness month.
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Keisha, whose account no longer as any restrictions praised the company for apologising and said she is happy as this means the work they have done throughout the month is not lost.
Due to the pandemic, Endometriosis UK is holding a virtual march from 9am-5pm and throughout the day attendees will hear from guests including healthcare professionals and those affected by endometriosis.
Keisha speaking on the apology said: “It’s back, that's the main thing.
“I was really thinking we’ve done all this work and it's not going to work (with the pages restricted and leading up to the Worldwide Endo March)
“I was really worried about it. It’s good they’ve apologised."
To get involved on the day, click here.
