Business name: NBM Distribution Ltd
Based: Hemel Hempstead
Website: www.nbm-distribution.co.uk
Person nominated: Danny Kindell
As managing director it is my continued desire to deliver to our customers the best product portfolio available, alongside the best service levels and commercial package.
At the end of the day, and it is a quote often forgotten in today’s digital world, people buy from people. So many companies forget this very basic point and lose their identity to their customer base.
I lead the business from the front – I actively get out to meet with our customers face-to-face and find out what it is we are doing well and not so well and try to understand where our industry is evolving. This allows me to strategically align our business to our customers’ current and future requirements.
It is our number one priority to give our customers the best customer experience possible, and in doing so this allows NBM to thrive in our industry.
I place a huge emphasis on our staff to remain approachable, honest and humble with our customers, retaining a professionalism and personal approach.
Danny Kindell is the managing director of NBM Distribution Ltd
