You regularly feature good news stories of excellent customer service – well I think I can beat them all.
I used a Le Creuset casserole dish I’d been given for Christmas for the first time, and when I washed it found a lot of odd black marks under the glaze.
Although it was secondhand – it had been purchased in a charity shop – Le Creuset sent me a freepost address label to send it back.
Its response was that the dish was old (pre-1978) and not covered by its lifetime guarantee policy, but that because of the exceptional condition and weirdness of the marks it would send me a new one.
I received that just a couple of days later. How about that?
KK, by email
We are staggered that Le Creuset would replace an almost 40-year-old product that had been bought in a charity shop.That has taken the concept of standing by your products to a whole new level.
Le Creuset is not cheap but I speak from personal experience when I say they are fantastically durable. Plus, it seems, you really do get a lifetime guarantee.
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