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The Guardian - UK
The Guardian - UK
Technology
Greg Howson

Launch stories

So, 360 launch day? How was it for you? Manage to get one? I hope you had more luck than a friend of mine. He pre-ordered from Game in early September - plenty of time, he thought. Not so. He got an email last week saying that his order couldn't be fulfilled - cue expletives as he resigned himself to a month or two without Perfect Dark Zero et al.

Then, yesterday, hours before launch, he received a mail saying that he had been lucky and would be getting a 360 from Game after all. Brilliant. Except, it wasn't. When he called today to arrange collection he found out that there had been an administrative cock-up. He wasn't getting a 360 and had instead received one of 2000 emails sent out in error. Spare a thought for the 2000 people who thought they were getting a 360 today, but weren't. I don't know who I feel more sorry for. The misled punters or the customer service staff who have to clean up the mess.

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