In December 2017 I cashed in some bitcoin and bought a £380 voucher for lastminute.com from Giftoff.com, which accepts digital currency payments. I was sent an electronic gift card, which clearly stated the expiry date as 1 January 2020. But when I tried to use it to buy a holiday this year, lastminute.com would not accept it.
After much to-ing and fro-ing I was eventually told the voucher had expired in December 2018. I have the printout in front of me and it clearly states 2020, but the company won’t budge.
SF, by email
Having seen the voucher, which as you say clearly states the 2020 expiry date, we were bemused by lastminute.com’s stance. Happily, a call to its HQ managed to get it to see some sense. The voucher has been restored, so it can now be used and a holiday has been booked. You were as bemused as we were. Maybe stick to cash next time …
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