I purchased a Lakeland compact bread maker almost three years ago.
Last week I contacted Lakeland for advice as the drive shaft kept falling out. This meant that I had to add the ingredients while the bucket was in the machine. Lakeland customer services replied the next day with the offer of a replacement machine. This arrived three days later. We are all quick to complain (rightly) when we have bad experiences, but I believe in showing my appreciation to those who provide such excellent and prompt service.
DC, Oxford
When it comes to post-purchase service Lakeland is almost in a league of its own.
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