Kindness award for dedicated Cumbernauld worker who kept people's spirits up during pandemic

By Judith Tonner

A dedicated sheltered housing worker who has worked to share smiles with residents throughout the COVID pandemic has been recognised with a special kindness award.

Carole Irvine, a scheme assistant at Campsie Gardens in Cumbernauld, was presented with operator Bield’s new 'One of a Kind' honour for “going out of her way to lift spirits during lockdown”.

She made a special point of keeping safely in contact with residents throughout – and even brings musical highlights to the retirement housing complex.

The 61-year-old was chosen as a winner of the company’s new award for “local stars”, after being nominated by colleagues and chosen to receive this month’s award and a £50 voucher by Bield judges.

Carole told Lanarkshire Live : “During the pandemic I became a bit of a messenger, delivering packages to customers who were shielding.

“I knew I was probably the only friendly face some individuals were seeing on a daily basis so I went out of my way to make them smile and have a chat, in keeping with the guidance.”

She added: “Everywhere I go, I sing – not very well! – but I enjoy it. I play music in the lounge and will ask the customers what they want to listen to; Frank Ilfield will often play at lunchtime!

“I’m delighted to be receiving this award and really did not expect it. I love interacting with customers and making them laugh; it’s just in my nature so it’s nice to hear people appreciate it.”

The Cumbernauld resident has worked with Bield for 13 years and supports residents and colleagues at the Lennox Road complex.

Campsie Gardens development manager Margaret McCallum said: “Throughout the pandemic, Carole was caring and compassionate when others were feeling anxious – it made such a difference to have her here.

“She’s a very supportive member of the development team, and staff and customers both appreciate all the work she does outwith her daily duties.

“What everyone loves about Carole is her go-to attitude of ‘nothing is impossible’. I am proud to have Carole on my team.”

Bield communications officer Coleen Clark added: “We’re extremely lucky to have Carole as part of the team, and this award is the perfect way to make sure we appreciate all the little things that make a big difference to individuals and their communities.”

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