Kate Garraway has appealed to Sky for help as she and her children have been left without TV or WiFi as they isolate over Christmas.
The Good Morning Britain host said she was forced to contact Sky via Twitter as a last resort after spending 'three days' trying to get hold of them on the phone.
Kate and her children Darcey and William are facing their first Christmas without husband Derek Draper, as he remains in hospital following his battle with Covid-19.
Taking to social media amid their struggle, Kate tweeted: "Hi @skytv - I really hate to do this but can’t get through to anyone on phone for last 3 days- am sure you are frantic - but please can someone get in touch.
"We have no tv or WiFi for kids & me not having that in isolation over Xmas feels like final straw," said the desperate mum.
After posting the message, Kate was inundated with support from her online followers who urged Sky to help the presenter after her tough year.
A Sky spokesperson told the Mirror: "We’re sorry to hear of the issues Kate is facing, we’ve contacted her so our teams can offer their support."
Kate was dealt another blow over the weekend when the newly released tier 4 guidelines rules plunged her Christmas plans into doubt.
The mum said she is unsure as to whether she could form a bubble with her husband Derek in hospital.
Derek, 53, has been receiving NHS care since he contracted Covid-19 in March and is said to be the UK's longest case of coronavirus.
While the dad has fought off the virus he remains in a 'state of minimal consciousness' after his organs shut down and he was put on a ventilator.
Kate told Good Morning Britain last week that she was still deciding what to do for Christmas as she wanted Derek's parents to visit him.
"I’m finding it really challenging, I know it’s the slightly unique position I’m in but it’s also not…
"Obviously my dream is for the children and I to see Derek on Christmas Day in some way. The practical challenges with that is we have to keep really safe in order to be able to visit him and isolate.
"Also, it’s a question of if we are doing that, can we have my mum and dad there?
"I want to try and avoid, if at all possible, just Darcey, Billy and I on Christmas Day because I think that would make Derek’s absence feel huge and the rest of the family’s absence feel huge. It’s quite a difficult balance to work it all out," she said.
Mirror Online has contacted Sky for comment.
