Kate Garraway has been forced to beg Sky for help as she and her children have been left without TV or Wifi as they isolate over Christmas.
Good Morning Britain host Kate sent a tweet to Sky after spending "three days" trying to get through on the phone.
Kate and her two children will spend their first Christmas without her husband Derek Draper as he remains in hospital after his coronavirus battle - reports Mirror Online.
Kate tweeted: "Hi @skytv - I really hate to do this but can’t get through to anyone on phone for last 3 days- am sure you are frantic - but please can someone get in touch.
"We have no tv or WiFi for kids & me not having that in isolation over Xmas feels like final straw."
Kate was dealt another blow over the weekend when the newly released tier 4 guidelines rules plunged her Christmas plans into doubt.
The mum said she is unsure as to whether she could form a bubble with her husband Derek in hospital.
Derek, 53, has been receiving NHS care since he contracted Covid-19 in March and is said to be the UK's longest case of coronavirus.
While the dad has fought off the virus he remains in a 'state of minimal consciousness' after his organs shut down and he was put on a ventilator.
Kate told Good Morning Britain last week that she was still deciding what to do for Christmas as she wanted Derek's parents to visit him.
She said: "I’m finding it really challenging, I know it’s the slightly unique position I’m in but it’s also not…
Enter your postcode below to claim a free scratchcard
"Obviously my dream is for the children and I to see Derek on Christmas Day in some way. The practical challenges with that is we have to keep really safe in order to be able to visit him and isolate.
"Also, it’s a question of if we are doing that, can we have my mum and dad there?
"I want to try and avoid, if at all possible, just Darcey, Billy and I on Christmas Day because I think that would make Derek’s absence feel huge and the rest of the family’s absence feel huge. It’s quite a difficult balance to work it all out."
A Sky spokesperson said: “We’re sorry to hear of the issues Kate is facing, we’ve contacted her so our teams can offer their support.”
