Karen’s Diner websiteThe Courier Mailactual
“We have strict guidelines in place for both staff and customers, so we were really disappointed to learn of this incident that occurred on Sunday. We have a thorough vetting, training and audit program at Karen’s Diner,” the company said.
“The actions of this particular staff member are inexcusable and are against everything we believe in as a brand. We wholeheartedly apologise to the family that experienced this incident and have done so directly.
“We are putting tighter training protocols in place immediately to ensure something like this never happens again.”
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