We have been married for several weeks but are very disappointed with John Lewis’s wedding gift list service.
Having had no information from them, I tried to find out when we could expect to receive our gifts. We also discovered that we were unable to purchase remaining gifts from the list using John Lewis gift cards that had been posted to us or been gifted through the list service itself. I found this very strange, but we were advised to order items separately, which I have subsequently done.
I was told during this telephone conversation that the earliest John Lewis would be able to deliver in our area was Monday 5 October, and so my wife took the afternoon off to be there. We also placed an order for other items and emailed customer services to request that everything came together on that day. But we were told that it would not be possible.
Are we expected to take time off twice just because John Lewis doesn’t take its own gift vouchers against its own wedding service list, and created the problem in the first place?
This truly is a farce.
DG, Haworth, Yorkshire
This does seem bonkers. The company told us the gift list website is run on a separate basis from the main site, so you and your wife were unable to combine the additional items you wished to purchase with the original order. Since we got in touch it promised to bang heads together to see what it could do.
In a statement it said: “Our customer service team have found a solution which will see both orders delivered on the date requested. We have also taken on board their feedback and are taking additional steps to ensure that it is clear to our customers that gift cards cannot be accepted within gift lists.”
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