It's hard to think of a job which carries more responsibility than being a 999 call handler - and BT is looking for a team leader to help manage the operation at its Liverpool office.
Call handlers provide a critical service in a contact centre where speed and response saves lives.
This job doesn't just involve leading your own team, but supporting, developing and managing your fellow team leader's teams.
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The successful applicant will work shifts between the hours of 6am – 6am, so you must be fully flexible 24/7. You will work two weekends in eight, and shifts will be allocated six weeks in advance.
The job advert states: "We connect people through to the emergency service they need quickly, effectively and without judgement and opinion, answering hundreds of calls per shift.
"We provide the Relay UK service to those people who need it most. Helping people with hearing and speech difficulties communicate with anyone over the phone. We are that vital link. We also support direct enquiry calls and operator assisted calls.
"We need our team leaders to be able to act under pressure, with a cool head supporting the teams around them. Whilst doing this making sure the caller or the situation is at the heart of everything that they do."
BT said candidates will need to have a range of skills, such as demonstrable experience of effective people management including of an operational team, with call centre management experience also being desirable.
The pay range is from £27,500 to £47,000, with the starting point negotiable depending on relevant skills and experience.
The closing date to apply is 11.59pm tonight (Tuesday, February 1). More information, including how to apply, can be found via this link.
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