A Jet2 customer who complained to the airline finally got a reply - four years after she sent it.
The holidaymaker, named Megan, had messaged Jet2 in 2017 to complain about not being seated next to her friends on the plane.
She finally received a reply four years - or 48 months - later as she joked online about the budget airlines "great customer service".
Jet2 response to the complaint was due to a 'high volume of messages' and has since apologised to the customer, putting it down to an 'accident'.
This week, Megan posted a screenshot of a chat with their customer service team to Twitter which quickly went viral.
In a message, sent on June 8 2017, Megan wrote: "Hi, just a bit annoyed as me and two girlfriends have just checked in online for a holiday to Kavos and not one of us is sat next to another.
"I appreciate it is difficult to put everyone together in big groups but surely a group of three could be seated together?"
According to the Daily Star, Jet 2 responded this month saying: "Hi Megan.
"I'm extremely sorry for the delay in coming back to you.
"We have been experiencing extremely high volumes of messages so it's taken us a little longer than normal to respond.
"Do you still require assistance?"
Perplexed Megan replied: "No. I messaged in 2017."
Jet2's Twitter account responded to her tweet, writing: "Hi Megan, we're really sorry for this error where we replied to the wrong message, please accept our apologies. Thank you, ^Lee."
Twitter users rushed to share their thoughts on the interaction, with some joking to "expect an answer on 2024".
A Jet2 spokeswoman said: "We are recognised and renowned for our industry-leading customer service.
"In that spirit, one of our colleagues accidentally replied to a much earlier message from the customer, rather than one she had sent to us this week.
"We are very pleased to see that the customer is travelling with us soon, and we will of course answer any queries she has!"
