A Jet2 passenger has been left stunned after an airline replied to her complaint – four years later.
The passenger, known only as Megan, had in 2017 complained about not being able to sit together with her two friends on their flight to Kavos.
But on Friday – more than four years later – the airline based at Leeds Bradford Airport replied.
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A representative from Jet2 who messaged Megan appeared to blame 'high volumes of messages'.
Representative Lynn said: "I'm extremely sorry for the delay in coming back to you.
"We have been experiencing extremely high volumes of messages so it's taking us a little longer than normal to respond.
"Do you still require assistance?"
Megan replied: "No. I messaged in 2017."
She tweeted a screenshot of the exchange with the words 'great customer service'.
Jet2 later explained it had replied to the wrong message.
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Jet2 representative Lee tweeted in reply: "Hi Megan, we're really sorry for this error where we replied to the wrong message, please accept our apologies...
"We intended to reply to your public tweet that you sent to us a few days ago, however accidentally sent this via a DM. I'm so sorry for the confusion."
The exchange has since gone viral.
Megan has since tweeted: "For those who care - yes, we did all sit together on the flight."
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