A resident living in a luxury apartment block in Newcastle city centre has shared shocking footage showing water running into apartments and flooding lifts.
Hadrian's Tower on Rutherford Street is the city's tallest building where residents have been sold a dream of having a hotel experience every day.
But one tenant says the lifestyle is far from luxurious after seeing the apartment block flooded with water on Friday, November 26.
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The 26-year-old, who did not wish to be named, said the tower block now "stinks" as a result of the damp carpets and claims residents are still waiting for the damage to be cleaned up nearly a week later.
"It was absolute chaos," he said.
"I went downstairs at around 6.20am on Saturday as I was leaving for work and the ground floor area behind the reception was like a swimming pool.
"There was just water everywhere - it was really bad.
"It was just shocking. They advertise [the apartments] to us as being luxury but I have never seen anything like it."
The resident believes the leaks started on the 25th floor of the building at around 11pm on Friday and worked their way down.
He said residents in a WhatsApp group for the building were all sharing photos and messages throughout the night, detailing how their apartments had been affected by water coming under their doors.
"The corridors are soaking wet, the carpets are squelching," he said.
"People's windows were leaking and they said the water was running inside their windows.
"With the corridors being wet, the water was coming under people's doors and it came under our door a little bit."
The resident, who lives on the 20th floor, claims that there was 4ft of water underneath one of the lifts, which he says is out of action.
"There was a stream running down the corridors and under people's doors," he said.
"All of the corridors need drying properly [but] nothing has been done to our floor and it's been nearly a week."
"The corridors absolutely stink [as a result] - it's not right," he continued.
"They are just saying they are trying to sort it out as soon as possible, but they have not even touched our floor yet.
"They have just put a vacuum cleaner on the carpets but done nothing else.
"People at the top of the building are paying thousands and thousands every month to live here and it's hit them the worst.
"It's a disgrace. I feel angry and let down. Everybody does.
"A lot of people are looking to get out."
The resident said he believes management should have done more to help the residents.
Hadrian’s Tower said its management team has been in contact with residents regarding the "water ingress in some communal areas of the building" on Friday but stressed that it was not related to Storm Arwen.
A Hadrian's Tower spokesman said: "These issues were not as a result of Storm Arwen.
"The main water feed to the boiler room located on level 27 had burst, causing water to flow into the wet riser of the building.
"The contractor who installed the pipework attended immediately to isolate the water and make the necessary repairs.
"As a result of this issue, some smoke detectors within the riser cupboards were damaged and our fire alarm contractor attended to replace as many damaged detectors from their stock.
"Remaining replacements have been ordered and are to be replaced as quickly as possible.
"Until a full repair is conducted, we have a fire watch in place and have employed a security company to double staff presence for constant building monitoring as instructed by our fire alarm company.
"During this process, the apartment lifts were isolated for resident safety.
"Water had entered into the lift pit and isolating the lifts removed any potential cases of entrapment should they have been used.
"Our contracted lift company have reinstated one of the residents' lifts but the other had some damage from water ingress.
"This is in the process of being repaired.
"The carpets to communal areas were wet vacuumed on Saturday following the leak and have since fully dried with no bad smells.
"We are now in the process of scheduling in full professional carpet cleaning with a local cleaning company.
"We are also aware of isolated cases of window leaks in apartments, and we have since contacted the building contractor, Tolents, who is in the process of making full repairs, with all residents affected being contacted."
Hadrian's Tower management said it was "proud" of how staff responded to the incident and said that the champagne bar is run by another company.
The spokesman continued: "We are incredibly proud of how the management team and contractors reacted to this isolated incident, and have kept in close communication with all residents regarding the issue, and will continue to do so until all are resolved.
"Finally, we would like to clarify that the management company is not responsible for the maintenance of the champagne bar within the tower – with all resources focused solely on apartments and communal space repairs.
"The champagne bar staff attended to issues reported to their own management and cleared their areas without any support from our contracted companies.
"However, we would like to also stress to our residents that access to the commercial unit is strictly prohibited unless using their hospitality services and gaining access to staff-only areas without permission could result in legal action and possible prosecution."
