Virgin Mobile customers have flooded social media with complaints following a major service outage across the UK today.
Mobile network, mobile Internet and cable network have all had problems reported after people began flagging up issues with the service at around 11.30am this morning.
However, Virgin told the Standard that there is an issue affecting some of the Virgin Mobile customers but not Virgin Media cable users, so broadband, TV and home phones should not be affected.
Hundreds of customers have taken to Twitter to ask about the problem with users complaining that they could not make calls or use the internet.
One Twitter users said: "why can't I make a call or text? Service is busy? I need my phone NOW! Please fix this."
Another commented saying: "I cant access virginmobile web page, cant access much at all, I need my phone for work & contacts, I am a carer, very frustrating and losing money!"
One wrote: "Virgin Media dropping the ball again today."
Jeanette Denison tweeted Virgin Media saying: "why am I having another afternoon of not being able to use my mobile. Can't make a call just like yesterday this is now beyond a joke."
Meanwhile, Virgin Media's Twitter account was applying to many disgruntled customers' tweets to say they were working on fixing the problem.
The number of complaints recorded online by DownDetector reached a high of 3,912 in the last 24 hours.
According to the online outage tracker, reported issues are at their worst in London and Birmingham.
A Virgin Mobile spokesperson said: “We’re working quickly to resolve an issue that’s affecting some of our customers making calls, sending text messages and using mobile data. We apologise to our customers for the inconvenience caused.”
