Millions of people had difficulty accessing the internet yesterday as Virgin Media had a series of outages across the country.
Cities including Birmingham, Bristol, Glasgow, Liverpool, London, Manchester, Nottingham, and Southampton, had the highest rates of reported outages.
Virgin Media said the problems were not a result of a network overload caused by heightened during the coronavirus lockdown, and added that it was not a network capacity issue.
Here's how to check your internet connection.
When did Virgin Media go down?
Virgin Media first began having issues just before 5pm, as customers complained their home internet connection was too slow.
The company said broadband connections were dropping for about three minutes each hour between 5pm and 7.30pm.
It said connection had improved by 7.30pm.
However, website Downdetector, which recorded more than 30,000 reports, continued to register complaints until at least midnight.
Is it back up yet?
Virgin Media said the problem was fixed by Tuesday morning.
“We identified the problem and it’s now fixed as of earlier this morning,” a spokesperson told the BBC. “This wasn’t a constant loss of service, it was intermittent.”
How do I check my internet connection?
If you think there's still an issue with your internet connection, you can check if there's a problem locally by visiting the Virgin Media website here on your smartphone (make sure you disconnect from the wifi).
Internet users can check their broadband speed by visiting speedtest.net – an independent website that tests internet speed.
