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Manchester Evening News
Manchester Evening News
Entertainment
Adam Maidment

Is Three down? Mobile network users complain about outage issues affecting service

3 (Three) customers are reporting a number of outage and service issues this morning.

There has been a surge in problem reports submitted to website Down Detector since just after 6am on Saturday morning (December 11).

The majority of the problems are affecting mobile internet access, while some issues are affecting an overall service.

Read more: Three hurt after car mounts pavement and smashes into house

As of 12pm, there had been at least 400 reports submitted to the Down Detector website.

A number of customers also took to social media to complain about the issues with their phone service.

One person asked: “Is the network down? My 4G is being very hit and miss today?”

Another said: “Omg what a surprise Three’s network is down again.”

“Lost in Dukinfield,” another wrote.

While another said: “I have lost all connections with 3 here in Manchester, no 5G, 4G no hotspot or anything, it was working until around 07:30.”

Lee Burkitt, from Manchester, tweeted they had received a response from 3 support, which called the issue an 'unexpected situation'.

The response said: "Our engineers are working on this and we do not have a time frame as of now but be rest assured this is affected for all the users and will be fixed at the earliest."

Responding on Twitter to one user who is experiencing no internet, a Three support spokesperson also said: “We're aware there's an issue and we're actively working on it.”

Three have been contacted for more information.

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