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The Guardian - UK
The Guardian - UK
Technology
Jack Schofield

Is Google Toolbar 4 causing you problems?

A couple of times recently I have been unable to type anything in the subject windows when I was trying to access a known site or searching for something on Google. This could be fixed by restarting, but during closedown a window flashed up saying that SMAX4PNP was running and did I want to close it. Was this the cause of my problem and if so how can I fix it? Alison Humphreys

SMAX4PNP is just a SoundMax card agent, and you don't really need it, but it seems to be harmless. However, having had similar problems myself recently, I wonder if you have installed Google's Tolbar 4 beta? My PC (XP Pro SP2) was running perfectly until I installed it, and after that I got random errors including some programs failing to run and others running with blank tabs (eg the Windows Task Manager). After I uninstalled Toolbar 4, the problems went away.

This turned out to be a lucky guess. Allison said that she had installed Toolbar 4, and uninstalling it solved her problem.

I've no idea how widespread these effects are -- perhaps not very -- but I'd be interested to hear if you are happy with Toolbar 4 or not.

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