Gardai are hiring a number of emergency call takers across the country with the deadline to apply nearing.
Those applying will not need to have been to college in Templemore and will be stationed in one of Cork, Dublin, Galway, Mayo or Waterford.
The job specification states they are looking for someone with "the drive and passion to make a difference to peoples’ lives but who are also able to work in a high pressured environment where you can sometimes experience high volumes of calls some of which may be very emotive."
Here are more details if this is the kind of job you'd be interested in;
Job role overview
- answering emergency calls;
- ensuring all relevant information regarding the call is obtained and recorded on the computer system;
- determining the appropriate response to all emergency incidents.
- recording all mobile activities and incident updates on the Computer Aided Dispatch (CAD) system
- processing requests for assistance from all emergency services and other agencies;
- processing notifications of alarm activations from major alarm installation companies;
- general communications and regional enquiries;
- attending court hearings from time to time as a witness.
- recording all mobile activities and incident updates on the Computer Aided Dispatch (CAD) system
- after a period of one year call taking candidates may be requested to take up dispatching duties. Further appropriate training will be given in this regard.
What the applicant should have
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a strong focus on customer service;
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excellent communication skills, including a clear speaking voice;
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good interpersonal communication skills as well as a good telephone manner;
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an ability to communicate clearly and fluently when speaking and in writing;
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an ability to listen and question effectively and appropriately;
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the ability to relate to people of all backgrounds and cultures;
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a confident manner;
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calmness under pressure;
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the ability to handle difficult situations;
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appreciates the urgency and importance of different tasks;
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an ability to complete work to a high standard and learn from mistakes
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good judgement skills;
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excellent computer and keyboard skills;
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understands their own role within the team, making every effort to play their part;
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a co-operative, flexible and patient disposition;
- attention to detail.
Pay scale
The PPC (Personal Pension Contribution) salary scale (annually) for this position, with effect from October 1 2020, is as follows: €24,586 €26,195 €26,604 €27,401 €28,577 €29,751 €30,925 €31,781 €32,747 €33,873 €34,665 €35,779 €36,885 €38,612 €39,970(LSI1) €40,592(LSI2)
How to apply
Head over to publicjobs.ie here and get your applications in - December 17 is when it is scheduled to close.
