Ireland scams: AIB issue step-by-step guide to spotting fraudulent calls and texts to help customers

By David Kent

AIB have published a step-by-step guide to spotting scam texts, calls and emails in the hope to protect their customers from being swindled out of their money.

CSO crime statistics for Q1 of 2021 show there was a 40% increase in fraud offences in Ireland in the year to June 2021 compared to the previous year.

The increase mostly occurred in Q1 and Q2 of this year and primarily relates to fraudulent attempts to obtain personal or banking information online or by phone as well as fraudulent use of credit and debit card information.

A good portion of these were people pretending to be calling or messaging from a bank.

AIB have now stepped in with fresh advice, emailing their customers on Thursday morning with a step-by-step guide of how to spot the scam texts and calls.

False text messages

Tom Mullen, the head of assurances and fraud at the bank, said: "We use text messages to communicate with our customers. Criminals can make their fake text messages look like they come from us.

"We don't put links into our text messages. We don’t ask you in a text message to log into Online Banking. If a text asks you to do this, it comes from a criminal. By clicking these links you will be giving them your personal details.

"Never click a link in a text message - even if it appears to be part of a conversation with us."

The bank also provided two examples of fraudulent messages.

False calls

Mr Allen continued: "Criminals call you pretending to be from us, the Gardai or a Government department. They can make phone numbers look legitimate.

"For our part, we will: Never call you to ask for an SMS or Card Reader code to cancel a transaction. Never give these codes to anyone. We will never tell you not to log into Online Banking."


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