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Evening Standard
Evening Standard
National
Sam Hall

Internet outages at HMRC, Zoom and Snapchat reported after AWS disruption

Disruption affecting Amazon Web Services has led to a spike in reported outages across a wide range of internet services including for HMRC, Zoom and Snapchat.

Downdetector, a website which tracks complaints about online services, showed a spike in reports on Monday morning, including more than 2,681 at Amazon Web Services (AWS) and 500 reports of issues for the HM Revenue & Customs (HMRC) website by 9am.

Other services showing a spike in reported outages included Slack, Ring, Vodafone, Signal, Halifax, BT, EE and Sky.

A screenshot of a Halifax website with an error message (PA) (PA Media)

A service health update by AWS posted at 9.26am on Monday said: “We can confirm significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region.

“This issue also affects other AWS Services in the US-EAST-1 Region as well. During this time, customers may be unable to create or update Support Cases.

“Engineers were immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause.”

The update said its Amazon DynamoDB database service had been “disrupted” and 20 other services had been “impacted” including Amazon CloudFront, AWS Config and AWS Security Token Service.

AWS is the world’s largest cloud computing provider and offers a wide variety of services, including storage, databases, machine learning, and security tools.

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