"Unattended" flooding, "excessive" service charges and regular issues with heating and hot water.
These are just some of the problems residents say are plaguing a retirement community in Newcastle.
Anfield Court in Kenton , run by Places for People, consists of 50 bungalows and flats for people aged over 55.
Toni Chaytor has lived in the retirement village for two years, and enjoys being a member of a community where "everyone knows everyone".
But Toni, who work as a part-time waitress, says residents have endured regular problems with hot water and heating.
These issues came to a head recently when flooding from the site's laundry facilities led to firefighters with Tyne and Wear Fire and Rescue Service being called.
Toni, 60, claims residents initially reported the flooding to Places for People only to be told it was "not an emergency", and there was no communication from the provider on efforts to clean up and repair the damage caused.
She said: “There was water coming through into the laundrette, and it got reported.
"We were told it was not an emergency until it got into the electrics, but it just flooded completely.
"There's big holes in the ceiling and it left us with only one washing machine. The flood water also got into the lounge.
"There was no communication whatsoever. A lot of residents were ringing up but it fell upon deaf ears.
"It is unacceptable. There's not been any letters to say they are trying to resolve the situation."
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Frustrated residents enlisted the help of Kenton councillors in their efforts to address these problems.
In addition to their concerns, Coun Stephen Lambert branded the weekly service charge of £40 for residents as "excessive" and urged Places for People to do better.
He said: “We’re right behind the residents.
"They’re not getting value for money with excessive service charges amounting to a staggering £40 a week on top of rent.
"Leaving older residents without hot water, unattended flooding and faulty laundry facilities is unacceptable.
"Places for People is meant to be a not-for-profit housing association. Even the reporting system for repairs is not working effectively.
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"They must get their act together and be more responsive to tenants and more accountable too.
“Social housing tenants in Anfield Court deserve better."
The concerns at Anfield Court have even been raised with Catherine McKinnell , MP for Newcastle North, who has labelled the situation "unacceptable".
She said: "I’m extremely concerned that elderly Anfield Court residents were left in cold weather without access to either hot water or heating, because flooding in the block wasn’t sorted out when it should have been.
"This is not the first time I’ve been contacted about problems at Anfield Court, and the problems residents experience in reporting issues and getting them fixed.
"This situation is unacceptable and my constituents are right to feel angry given they are paying service charges to Places for People for their homes to be maintained.
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"I’ve urgently contacted the Chief Executive of Places for People to get this situation dealt with once and for all."
A spokesperson for Places for People apologised to Anfield Court residents, but insisted staff responded "rapidly" to all heating and hot water issues raised.
The spokesperson said: “We always strive to provide and maintain places where people genuinely want to live.
"We are sorry if Anfield Court residents feel we have not met our high standards on this occasion.
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“We have responded rapidly to all heating and hot water issues raised at Anfield Court over the past month, and normal service has been restored in no more than five hours on each occasion.
"The laundry room is back in use and our operatives are on site this week managing final superficial repairs.
“Our service charges cover a wide variety of upkeep and maintenance tasks at Anfield Court, many of which are to ensure the residents are as safe as possible in their homes. Places for People does not make any profit on these charges.
“Calls to our 24/7 Customer Service Centre’s 0845 number will cost 5p per minute plus a phone provider's access charge, but we do not make any profit from these calls.
"Calls to our local Preston number may be cheaper or even included in some call packages.”
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