New Delhi: India Post users can now dial toll free number ‘1924’ and register their grievances under a new helpline launched by the Department of Posts (DoP) on Monday.
While the Department of Posts was already handling complaints through Twitter, under its Twitter Seva Service, the new telephone helpline will be available for all network users including, landline and mobile.
“Under Twitter Seva, the Department of Posts is already receiving about 100 complaints per day,” said telecom minister Manoj Sinha.
The toll free centre at Dak Bhawan, New Delhi, will function from 8am to 8pm, except for declared holidays and Sundays.
Each complaint will be registered in a customer care centre portal and an 11-digit ticket number will be assigned to it, the department said in a statement.
The centre will be staffed with eight personnel and in case of heavy traffic calls will be diverted to DoP’s nodal centres where specific officials have been identified to address the complaints.
The department aims to dispose the complaint within one working day and will update the status of the case every 24 hours.
The service will initially be available in three languages—Hindi, English and Malayalam—but the department plans to expand it to all other scheduled languages within the next three months.
DoP is using its internal resources as well as outsourcing personnel from National Institute for Smart Government and National Informatics Centre for the customer care centre.
The initiative feeds into recently launched additional services by DoP such as Gangajal delivery as well as online sale of postal stamps.
