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The Guardian - UK
The Guardian - UK
Technology
Jack Schofield

IE7 glitch with PSAPI.dll

I updated to Internet Explorer 7 and now when I start up I get a message about "SmartBridgeAlerts blueyonder-istnotifier.exe entry point not found" and the dynamic link library PSAPI.dll. Margaret Levy, Richard Wood and others

This is connected with some "broadband helper" software that your ISP may have installed. Basically, you need to find the ISP's version of PSAPI.dll, which will be in a directory called something like Program Files\BT Broadband Desktop Help\SmartBridge.

Rename this file to PSAPI.dll.old and restart your PC: Windows should find the correct version in the C:\Windows\System32 directory. For full details, see Marc Liron's site at http://www.updatexp.com/ie7-issues. He is producing short videos to help with IE7 glitches.

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