A Utah wedding photographer shares a bizarre request she received from a newly divorced woman, who she had previously shot a wedding for. Viewers say the former bride’s demands are unreasonable.
In a video with over 312,000 views, TikToker Rachel Stone (@rachstone19) explains that she has a three-month turnaround time to edit wedding photos. The bride and groom signed the contract.
“A month into their marriage, they get divorced,” Stone says. “The bride reaches out to [me] and wants her money back because she got divorced.”
She says the bride also told her she did a “terrible job” photographing her wedding, threatening to sue if she doesn’t get a refund.
What did the photographer say to the bride’s refund request?
While Stone declines the former bride’s request for a refund, she says that the story gets weirder three years after the bride’s initial ask.
“Three years later, she’s engaged to another guy and DMs [me] to have [me] do her photos,” she shares.
In a follow-up video, Stone explains that she had to block the bride on all social media after she continuously left bad reviews and comments on her page.
“I fulfilled my end of the contract, which was to show up and shoot an eight-hour wedding day,” she says.
What did viewers think of the situation?
In the comments, viewers question the bride’s logic in asking for a refund for a service she received.
“Wow! The audacity of some people! She doesn’t deserve a refund because her marriage didn’t work out. You did your job,” one writes.
“That is awful there should be no refund so sorry this happened to you not your problem that they are getting a divorce,” another says.
“As long as you sent her all the final pictures you owe her NOTHING back. Period!!!!!” a third exclaims.
However, other viewers fixate on the three-month turnaround time outlined in Stone’s contract, saying it’s “too long.”
“3 months to edit and develop is insane to me,” a commenter writes.
“As a pro of 15 years, 3 months is criminal,” another says.
“3 months is insane in a digital age if our photographer said that I’d probably would have gone with somebody else,” a third adds.
In a video response to a comment, Stone explains that she also works a full-time job on top of her photography business.
“I send sneak previews a day or two after the wedding day, and then the most amount of time that it could take to get your gallery back is three months,” she says. “You’re not my only wedding. You’re not my only photoshoot.”
Other wedding professionals say her timeline is reasonable.
“You have other clients and a life outside of work. You clearly communicate the turnaround time, so if a client isn’t okay with that, they can find someone else lol your work is beautiful btw!” one says.
“As a former wedding planner, this is extremely reasonable. Most of the photographers I worked with would estimate 8-12 weeks (2-3 months),” another notes.
@rachstone19 Put a finger down!! ???#weddingdaydrama #weddingphotographer #bridezilla ♬ original sound – Rachel Stone
The Mary Sue reached out to Stone via email for further comment.
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