A couple accidentally returned a real wedding ring instead of a cheaper “fake” one to Amazon, leading to a rabbit hole of calls with the company to get their ring back. In a video with over 188,000 views, Hannah (@hannahhuffer7), and Orlando lifestyle content creator set to get married this year, explained how she accidentally returned the wrong item to Amazon.
In her video, she described how she wears a fake engagement ring to work, bringing her actual engagement ring to other events like her Bible studies. When she went to put on her ring before a study one day, she noticed that her actual, incredibly expensive ring wasn’t there. Her fiancé had accidentally returned her real ring to Amazon instead of the fake one that she’d been using for work.
A desperate bid to get the ring back
The couple immediately jumped into action. They called Amazon, but their return service was of little help to them. Amazon’s return line allegedly told the couple that they couldn’t look through any of the boxes given to them, as they’re sealed. The company “didn’t care one bit” about their predicament, ultimately leading them to a Whole Foods parking lot to try and reach out directly.
In Hannah’s video, you can hear her fiancé trying to get the ring back. He says that he returned the ring on that very same day in a relatively calm demeanor.
Commenters offer suggestions
Commenters had a few suggestions on things to do to try and get the engagement ring back. For one, many said that calling Amazon’s return service repeatedly works better than calling once.
“One time I accidentally returned a $3,000 camera lens to Amazon instead of a $10 scale. I called and cried like [five] times. [Two] weeks later it miraculously showed back up at my doorstep. KEEP CALLING,” said one commenter.
“Okay…So I accidentally returned an antique plate to amazon. i called them a few times until I got to someone who would help me. They told me they would return it. It took almost two months, but I did end up getting it back,” added another viewer.
Others suggested that they invest in ring insurance. Hannah clarified that they did have insurance for the ring, but it was sentimental for the couple.
@hannahhuffer7 I have no words #amazon #engaged #fiance #amazonmusicproudheroes ♬ original sound – Hannah | Orlando lifestyle ?
Getting the ring back
According to a comment that Hannah left on her first video, a Whole Foods manager was able to find and return the ring to them.
She later clarified in a video update how everything transpired. Her fiancé was making 25 Amazon returns, as she had a large Amazon list for her bachelorette party. They weren’t necessarily planning on returning the “fake” engagement ring at that time, but it ended up in their return pile anyway.
Her fiancé thought that she had put her real ring on for work that day, leaving the fake one out. He put it back in its box, leading to it ending up in his car on the way to return.
Many commenters wondered how he wasn’t able to tell the difference between her fake ring and her real ring. Hannah clarified that her future husband’s life “flashed before his eyes” because of the mistake.
When they got to Whole Foods, they didn’t end up making any progress at first. That’s when Liz, the Whole Foods manager, came in. She ended up finding the ring for them and saving the day. She went through 20 boxes worth of goods to find and return the ring.
Viewers mentioned the fact that Hannah and her partner should get Liz a gift card. Hannah agreed.
The Mary Sue has reached out to Hannah. We’ve also reached out to Amazon’s press email for comment.
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