I got caught up in huge delays on Great Western Railway services between London and Chippenham at the end of April that resulted in a hold-up of four hours, making me eligible for a full refund. The tickets were London to Chippenham returns for two people at a total of £104.
Refunds are meant to take place within 14 days, according to the website. I made my compensation claim the day after and, since then, have spoken to GWR more than 20 times through Twitter and phone calls, but I have still not received any compensation. I think it wants me to just give up and forget about it. Do I have any rights? TM, Balham, London
Another tale of woe from our bulging postbag about GWR, which is clearly still struggling to clear the backlog of compensation claims and complaints that we have highlighted on this page on numerous occasions. After our intervention you miraculously received your refund. It really shouldn’t have required us to get involved. This time, unusually, we didn’t even receive a formal apology or explanation to pass on, but we have been reassured that you have had your refund in full.
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