I bought a £600 bathroom sink unit from aqva.co.uk. The wrong colour item was delivered so I returned it at my expense.
Aqva emailed to advise that it would not offer a refund as the product was damaged, but I have photos showing that it was in good condition when I returned it and the courier company has confirmed in writing to me that the retailer signed that it had been received in good condition.
What can I do? Aqva has my bathroom unit and my money. SK, Byfield, Northamptonshire
In vain have I called and emailed Aqva. Silence seems to be its strategy for suppressing customer complaints.
Luckily you paid by credit card, so your best option is to claim a refund from your card issuer, who is held jointly liable for breach of contract under section 75 of the Consumer Credit Act.
If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number.
