I have received a series of unsolicited text messages on my mobile phone over recent months concerning an Aqua Reward credit card application I have not made. I’ve ignored them as a presumed scam and would appreciate your advice as to whether this is indeed the correct thing to do, or whether I should report it.
The messages initially told me not to forget to activate my card. Another warned that a £127 payment would soon be taken by direct debit. As far as I know I’ve never signed anything from this company requesting a card or other service. And I haven’t received a card or any paperwork in the post. SC, by email
We suspect that someone filling in a credit card application – or someone at the company – has mis-typed in the mobile number and as a result you are getting someone else’s texts. However, given the high rate of fraudulent credit card applications it is worth keeping a vigilant eye on your bank statements, which will be easy as the texts say when the payments were to be taken.
Equally, there is nothing to stop you calling Aqua to ask why it keeps sending you the texts. While that probably won’t be a short call, it might be prudent.
We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number
