I would like to warn readers thinking of signing up to a BT mobile sim card that the firm sometimes restricts its use abroad for the first six months. This happened to me, and I have since found lots of others complaining of this, despite no mention of it in the marketing materials. I appreciate the fault is with me for not reading the order email thoroughly. What do you think? SR, by email
BT has confirmed that customers with a low credit score are not allowed to make calls while abroad to protect the customer and BT if they run up a big bill that they may not be able to pay. This is made clear at the time of the order, it says. It seems rather unnecessary to block all calls rather than place a cap of, say, £30, but that’s what’s happening. Potential BT sim card customers, you have been warned.
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