The South Korean government is investigating an air-rage incident that kicked off over a packet of nuts. It has been reported that Cho Hyun-ah, vice-president of Korean Air and daughter of its chief executive, was so upset that her macadamia nuts were served in a paper bag, rather than on a plate, that she screamed at the unfortunate flight attendant. She then ordered the attendant to leave the plane, moments before it was due to take off.
It’s an extreme incident, but many of us will have had moments when some aspect of customer service has caused us to lose our cool. You’ve been kept on hold to a call centre for the best part of an hour, for instance, with the robotic voice intoning that you’re definitely next in the queue. Or you’ve spent 40 minutes lining up at the supermarket, only for the till to close. Or your food has turned up half an hour late, tepid, and there’s a hair floating in the soup.
Have you ever, as a result, spoken to a call centre worker, retail assistant or waiter in a way that you’ve later regretted? And if so, did you try to make amends afterwards? Tell us all about your customer service meltdowns - big and small.
