HYDERABAD: Customers booking their cab rides through Uber have been left fuming recently following seemingly arbitrary cancellations over destination after arriving for a pick-up.
Several commuters who are heavily dependent on these cab services complain that drivers often call after accepting their ride seeking the drop location and cancel after that. In some cases, there are complaints wherein drivers denied the ride after boarding the passengers.
“I had booked a ride from a hotel in Banjara Hills to Tarnaka after accepting a waiting period of 18 minutes. After the ride arrived and I boarded the cab, the driver refused to proceed with the trip after knowing the destination, leaving me helpless,” said Shyamali, a resident of Khairtabad.
Many enraged commuters have taken to social media seeking better services from Uber. “@Uber_India is terrible in Hyderabad. After every booking, the driver calls and asks where one has to go. If it’s not their preferred location they cancel. Takes 5-6 booking - cancellation before one finally gets a cab,” tweeted Himani Singh.
Following multiple complaints, Uber India in a statement stated they are taking all efforts to deliver a seamless experience to the consumer. “We are doubling down on our efforts nationwide to ensure steady service through driver education and improvements to our app and procedures.
We listen and act on rider feedback about their experience while taking an Uber. Uber’s in-app features now make it easier for riders to report ride cancellations by drivers and the app has a simplified redressal mechanism for claiming refunds,” said an official spokesperson.
Social media has been flooded with several complaints of drivers calling up to ask the destination and cancelling the ride without explanation soon after that
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