Already flying high in the Civil Aviation Authority’s accessibility rankings, Humberside Airport has invested in furthering the experience of disabled passengers.
A new Aviramp has been added to the apron of the Kirmington base, a series of ramps replacing aircraft steps, allowing wheelchair users to remain seated to the aircraft door.
It comes on the back of the fourth successive ‘very’ good’ rating – the highest rating given to any UK airport.
Humberside has also introduced sunflower lanyards, where staff will be able to provide additional assistance to those with hidden disabilities wearing one. Growing in popularity, they are available to those with autism, dementia or a visual impairment, as examples.
Deborah Zost, managing director, said: “We are delighted to have received the ‘very good’ rating from the CAA for accessibility and provision for passengers with a disability. It is a reflection of the hard work and dedication of the staff involved in providing this service.
“We want people visiting Humberside Airport to have an excellent, stress-free experience. At the heart of that is enabling access both around the airport and getting to their flights.
“The investment in the Aviramp displays our continuing commitment to further improve the service provided to all our passengers.
“We always endeavour to go above and beyond for our customers. This includes producing a booklet to help prepare anyone who may be anxious about their journey through the airport.
"We are always looking at ways to further improve the experience and we are here to help anyone who has any concerns.”
More than 200,000 passengers a year use the North Lincolnshire airport.
