HSBC online banking went down for some customers this morning with people struggling to log in to their accounts.
There had been complaints on Twitter about issues with corporate banking portal HSBCnet, a global product line of the banking group that includes foreign exchange and market updates.
Business customers said they were unable to log in through both the desktop HSBCnet website and the HSBCnet app.
Outrage tracker DownDetector also showed a huge spike in complaints relating to HSBC.
The issues appear to have started around 9.30am this morning, according to DownDetector, with HSBC confirming its service was back up and running shortly before 11.30am.
The majority of the complaints (63%) were about online banking, while a further 31% were specifically about troubles logging in.
One customer took to Twitter to ask: "Is HSBCnet broken? We're not able to log in!"
Another said: "Bad morning! Lost count of number of times I had to attempt to login."
A third tweeted: "Is there a problem with HSBCnet this morning? I am unable to logon anywhere…"
And a fourth person complained: "HSBCnet isn’t working!"
HSBC later confirmed the technical glitch and said customers of its main HSBC UK website and app were unaffected.
A HSBC UK spokesperson said in an earlier update: “The account access issues seen by some business customers lasted for less than half an hour, though some intermittent issues remain.”
Did you have trouble accessing your money this morning? Let us know: mirror.money.saving@mirror.co.uk
Are you entitled to money back for bank glitches?
If your bank services have gone down, you aren't automatically entitled to any compensation - it instead depends on how badly the outage has affected you.
For example, if it made you miss a bill or some sort of payment, or had an impact on your credit score.
It also depends on how long the service disruption lasts for and how quickly the bank worked to resolve it.
HSBC has a dedicated pages online to help you make a complaint.
If you're considering making a complaint, you should gather evidence about how the service issues affected you and for how long.
You can contact the free Financial Ombudsman Service (FOS) if you're unhappy with how the bank responds.
If you're in desperate need of access to your money but your online services are down, you can go to your local bank branch to withdraw your funds as normal.
If you don’t have a local bank branch nearby or you're unable to get there, try and call your bank or contact it on social media to ask what to do.
