Newcastle's main branch of HSBC bank is back in action this week after a major facelift.
The bank's Grey Street branch has been closed for 16 weeks and has undergone substantial works to update both the interior and exterior.
As well as updating the outside of the bank, HSBC customers will notice a change to the interior, which has been redecorated and refurnished to bring it it to date with modern customer needs.
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The refurbishment has completely reformatted the branch interior, which now features a better-designed customer service area and digital education zone as well as upgraded counters and self-service machines.
There is also an area set aside for customer seminars, which could include talks on financial wellbeing or how to avoid becoming the victim of fraud.
Jo Wade, HSBC UK’s Local Director for Newcastle, said: “While we are investing in our branch network nationally as well as in Newcastle, the direction of travel for customer behaviour is quite clear - customers are becoming more comfortable primarily using online and mobile banking to take control of their finances, turning to other channels for very particular interactions.
"That could be to get face-to-face advice, when they have a complex financial issue, or they want to discuss how a major life event will affect their finances, whether that is an expected new addition to the family or a bereavement.”
