The gambling firm 888 has been ordered to pay £7.8m for “serious failings” in how it handles vulnerable customers.
The action from the Gambling Commission follows an investigation that found that due to technical failures more than 7,000 customers who had chosen to “self-exclude” were still able to get into their accounts.
The result was that customers could deposit a total of £3.5m into their accounts and continue to gamble for more than 13 months.
Share your experiences
We want to hear from people who have been affected, as well as others who gamble regularly about whether you’ve noticed similar problems with other firms. Were you an 888 customer affected by this? How well do online bookmakers generally handle vulnerable customers? What tactics do online gambling companies use to attract and retain customers? Do you have any concerns?
