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The Guardian - UK

Hilary Osborne

How to get your complaint heard, plus live in a historic pad for £120 a week

Winsley Square almshouses in Colchester, Essex. — Winsley Square almshouses in Colchester, Essex. Photograph: Winsley's Charity

Hello and welcome to this week’s Money Talks – a roundup of the week’s biggest stories and some things you may have missed.

Money news

Complaints handling by energy suppliers has got worse

Mortgage lending climbed in August, says CML

Morrisons offers students 10% off groceries

Base-rate cut could lead to UK mortgages at less than 1%

Online jobs in gig economy growing fast, finds new index

Archbishop’s prayers answered as payday loan firms brought to book

Prime London property prices ‘to fall 9% this year’

Feature

Got a customer complaint? Take it up with the CEO

CEOs, from top left: Peter Fankhauser of Thomas Cook, Gavin Patterson of BT, Craig Donaldson of Metro bank and Carolyn McCall of easyJet. — CEOs, from top left: Peter Fankhauser of Thomas Cook, Gavin Patterson of BT, Craig Donaldson of Metro bank and Carolyn McCall of easyJet. Composite: Getty, Christian Sinibaldi, Graeme Robertson, Getty

In pictures

A home balanced on a platform above the Indian Ocean in the Maldives. — A home balanced on a platform above the Indian Ocean in the Maldives. Photograph: Soneva Jani Residences

In the spotlight

They can trace their history back to the 10th century, but almshouses are not just beautiful relics – new ones are being built, and offering tenants cheap rents. Rupert Jones finds out who lives in them, and we have a gallery of almshouses around the country.

The Rochester Row almshouses in Westminster, central London, a short stroll from the river Thames. — The Rochester Row almshouses in Westminster, central London, a short stroll from the River Thames. Photograph: David Levene for the Guardian

Consumer champions

Has my Airbnb booking in Berlin been cancelled?

I’m going nowhere with Great Western Railway over a ticket refund

Virgin Atlantic won’t accept that I’m at risk from Zika virus

Money deals

Save up to 10% with Guardian home insurance, provided by Uinsure. Get a quote in just 60 seconds.

If you need to send money overseas you can get expert advice and free online transfers with Moneycorp, provider of the Guardian money transfer service.

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Top stories on inkl right now

Nepal election results: Balendra Shah’s RSP ahead in early trends as vote counting begins

Nepal election results: Balendra Shah’s RSP ahead in early trends as vote counting begins

Nepal's parliamentary election vote counting is underway following months of protests that led to an interim government. Early trends show the new Rastriya Swatantra Party, led by former rapper Balendra Shah, leading in several constituencies, challenging established parties. The election, triggered by widespread demonstrations against corruption and economic issues, aims…

The Times of India

Attempted suicides, fights, pain: 911 calls reveal misery at ICE’s largest detention facility

Attempted suicides, fights, pain: 911 calls reveal misery at ICE’s largest detention facility

The calls to 911 poured in from staff at Camp East Montana, the nation's largest U.S. Immigration and Customs Enforcement detention facility, in its first months of operation in El Paso, Texas

The Independent UK

'Worse than a prison': 911 calls, interviews reveal problems at ICE's largest detention camp

'Worse than a prison': 911 calls, interviews reveal problems at ICE's largest detention camp

Serious medical and mental health emergencies have been routine at the nation’s largest U.S. Immigration and Customs Enforcement detention facility since its opening in August

The Independent UK

Pakistan left with 26 days of fuel, may impose work-from-home as Strait of Hormuz crisis deepens

Pakistan left with 26 days of fuel, may impose work-from-home as Strait of Hormuz crisis deepens

Pakistan is implementing major measures to ensure fuel stability amid trade slowdown due to the Strait of Hormuz closure. Proposals include weekly price revisions, compensation for increased oil company costs, and fuel conservation. The country is exploring alternative import routes and has substantial existing fuel stocks.

The Times of India

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Ukraine war briefing: Trump urges Zelenskyy to ‘get a deal done’ with Russia

Ukraine war briefing: Trump urges Zelenskyy to ‘get a deal done’ with Russia

US president again suggests Zelenskyy needs to compromise; Ukraine president says US is seeking its drone expertise for the Middle East. What we know on day 1,472

The Guardian - AU

Trump news at a glance: president shows Kristi Noem the door, but already has another job lined up for her

Trump news at a glance: president shows Kristi Noem the door, but already has another job lined up for her

Firing of US homeland security secretary is first major personnel shakeup of Trump’s second term – key US politics stories from 5 March at a glance

The Guardian - US

Related Stories

Top stories on inkl right now

Nepal election results: Balendra Shah’s RSP ahead in early trends as vote counting begins

Nepal election results: Balendra Shah’s RSP ahead in early trends as vote counting begins

Nepal's parliamentary election vote counting is underway following months of protests that led to an interim government. Early trends show the new Rastriya Swatantra Party, led by former rapper Balendra Shah, leading in several constituencies, challenging established parties. The election, triggered by widespread demonstrations against corruption and economic issues, aims…

The Times of India

Attempted suicides, fights, pain: 911 calls reveal misery at ICE’s largest detention facility

Attempted suicides, fights, pain: 911 calls reveal misery at ICE’s largest detention facility

The calls to 911 poured in from staff at Camp East Montana, the nation's largest U.S. Immigration and Customs Enforcement detention facility, in its first months of operation in El Paso, Texas

The Independent UK

'Worse than a prison': 911 calls, interviews reveal problems at ICE's largest detention camp

'Worse than a prison': 911 calls, interviews reveal problems at ICE's largest detention camp

Serious medical and mental health emergencies have been routine at the nation’s largest U.S. Immigration and Customs Enforcement detention facility since its opening in August

The Independent UK

Pakistan left with 26 days of fuel, may impose work-from-home as Strait of Hormuz crisis deepens

Pakistan left with 26 days of fuel, may impose work-from-home as Strait of Hormuz crisis deepens

Pakistan is implementing major measures to ensure fuel stability amid trade slowdown due to the Strait of Hormuz closure. Proposals include weekly price revisions, compensation for increased oil company costs, and fuel conservation. The country is exploring alternative import routes and has substantial existing fuel stocks.

The Times of India

One subscription that gives you access to news from hundreds of sites

Already a member? Sign in here

Ukraine war briefing: Trump urges Zelenskyy to ‘get a deal done’ with Russia

Ukraine war briefing: Trump urges Zelenskyy to ‘get a deal done’ with Russia

US president again suggests Zelenskyy needs to compromise; Ukraine president says US is seeking its drone expertise for the Middle East. What we know on day 1,472

The Guardian - AU

Trump news at a glance: president shows Kristi Noem the door, but already has another job lined up for her

Trump news at a glance: president shows Kristi Noem the door, but already has another job lined up for her

Firing of US homeland security secretary is first major personnel shakeup of Trump’s second term – key US politics stories from 5 March at a glance

The Guardian - US

Our Picks

Clone Theories Explained: Jim Carrey's Recent Appearance Revives Rumours That Have Haunted Other Celebs For Years

Other artists, including Britney Spears, Beyoncé, and Eminem, and most recently Selena Gomez, have also been referenced in similar internet narratives.

International Business Times UK

Oprah Ozempic Before and After Photos Leave Fans Shocked — Is She Taking Extreme Measures?

Fans react to Oprah's transformation as viral photos prompt questions about her weight loss and possible use of Ozempic or similar medications.

International Business Times UK

“He played guitar like an orchestrator, arranging in real time around his own voice”: Jeff Buckley is an underrated guitar genius – and deserves a place in the Rock and Roll Hall of Fame

One of the world’s foremost session and rhythm players, Ella Feingold, explains what most people get wrong about Buckley as a guitarist and musician

Jack Osbourne recalls the morning his father Ozzy Osbourne died

Describing the final hours of the Black Sabbath frontman’s life as calm and routine, Jack Osbourne has recalled the morning his father Ozzy Osbourne died.

IshowSpeed breaks silence on rumors about having children after MrBeast baby joke during livestream confuses fans online

IshowSpeed shut down rumors saying he already has children during a March 4, 2026 livestream. The YouTuber explained that he plans to become a parent around the age of 26, not now. The speculation started after Jimmy “MrBeast” Donaldson jokingly said Speed was having a baby during a February livestream…

The Times of India

The world was rooting for Britney Spears when she broke free — now concerns are growing over her very public spiral

IN FOCUS: When Spears was released from her conservatorship in November 2021, her fans celebrated in the streets. Less than five years on, the pop superstar’s DUI arrest comes amid growing concern for her wellbeing, writes Kevin E G Perry

The Independent UK

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