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Wales Online
Wales Online
National
Jillian MacMath

How to get a refund from Transport for Wales if you bought a season ticket before fares were reduced

Earlier this month, fares on Transport for Wales trains were reduced on a number of routes across the network.

Overall, costs in Wales dropped by an average of 1.1%, bucking the trend across much of the UK, where prices rose by 2.8%.

But some Welsh routes, including parts of the valleys, saw costs slashed by as much as 14%.

While the new, lower fares have been widely praised by commuters, some travellers have missed out on the savings, having purchased a season ticket in the weeks and months leading up to the reduction.

If you're in this boat, there may be a way to claim back at least some of cost of your ticket.

Here's what TfW has said:

To the disappointment of some commuters, Transport for Wales has said it will not offer mid-season fare reductions for those who purchased tickets before the January 2 reduction.

But, you're not out of luck completely.

You may be entitled to a refund if you've bought a monthly or annual ticket. (Richard Williams/WalesOnline)

A spokesman for the group told WalesOnline: “Whilst there is no special dispensation for us to offer mid-season fare reductions under the National Rail Conditions of Travel, there is a national process for refunding season tickets.

"Season ticket holders who bought their tickets before the price changes may wish to explore this option.”

Once a ticket is refunded, the traveller will then be able to re-purchase the season ticket at the newly-discounted rate.

Here's how to apply for a refund:

If you bought your season ticket from TfW on the website or app, you can apply for a refund using this contact form.

If the ticket was purchased at a ticket machine or ticket office, you'll have to return to the station to request a refund.

WATCH: Everything you need to know about the UK rail fare price changes

Everything you need to know about the UK rail fare price changes

Any other ticket retailer needs to be contacted directly for instructions on how to get a refund.

Tickets purchased outside of the website or mobile app will be subject to a £10 admin fee, so travellers should make sure their refund exceeds £10 in order to make the refund worthwhile.

Refunds will be issued within 28 days of receipt of the application.

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