As outlined in our ExpressVPN review, the service consistently ranks in the top 3 of our best VPNs list. It's also currently the cheapest it's ever been, thanks to its Cyber Monday VPN deal.
If you change your mind about your subscription, though, you'll be pleased to know that you can cancel ExpressVPN and get a refund thanks to its 30-day money-back guarantee.
In this article, I'll explain how you can cancel your ExpressVPN subscription and claim a full refund, as long as you’re inside the 30-day refund window.
Can I get a refund from ExpressVPN?
Yes, ExpressVPN allows you to cancel your subscription and request a full refund of your purchase amount, so long as you cancel within the first 30 days from the date you purchased it. However, if you’re even an hour outside the 30-day window, you won't qualify for a refund, so we suggest that if you’ve indeed decided to cancel, kindly don’t leave it to the last day.
It's also worth noting that ExpressVPN's 30-day money-back guarantee is applicable on all of its plans – the 2-year, 1-year, and even the monthly VPN plan.
How to cancel ExpressVPN
Cancelling your ExpressVPN plan is a hassle-free and quick process, regardless of the device you’re on. It involves just a few simple steps:
- Log in to your ExpressVPN account by opening the ExpressVPN website.
- Then, head over to "My Account" in the top bar and enter your credentials – your email address and password.
- Next, click on the "My Subscription" tab from the panel on the left-hand side of your screen
- Then, select "Edit subscription settings"
- Press "Turn Off Automatic Renewal"
- Certain prompts will appear, each asking you to confirm that you do indeed want to cancel your subscription. Follow them until you're finally greeted with a "Your subscription has been canceled" message at the top of the page.
Note that by following the above steps, you’ll have canceled the automatic renewal of your ExpressVPN subscription. You can still use one of the most secure VPNs for the remaining duration of your plan.
However, to actually receive a refund (assuming you're cancelling within 30 days of purchase), you'll have to contact ExpressVPN's customer support.
How to claim a ExpressVPN refund
Although email is also an option, using live chat on ExpressVPN's website is what we recommend because it's super quick (available 24/7) and easy to work with. Also, you can directly request the support agent on live chat to process your cancel and refund request, meaning you won't have to follow the manual cancellation process mentioned above.
Agreed, the entire process on live chat will take a few minutes more than if you were to manually cancel your subscription, but seeing as you'll have to contact the support team anyway – to request a refund after you've cancelled – it's a quality-of-life, convenient option to have.
The only time you won’t have to get in touch with ExpressVPN’s support team to request a refund is if you purchased your subscription via the Apple App Store. In that case, your refund will be handled by Apple’s support team.
Also note that if you purchased via the Google Play Store, once you cancel your subscription, you still need to reach out to ExpressVPN support for a refund, just like the usual process.
The support team will ask you to provide certain details, including your ExpressVPN email address or username, date of purchase, subscription amount, payment method you used, and your reason for cancellation.
Lastly, once your refund request is successfully processed, you'll receive a confirmation email, and the money should be credited in your original payment method within 5-7 business days.
