Every week a Guardian Money reader submits a question, and it’s up to you to help him or her out – a selection of the best answers will appear in next Saturday’s paper.
This week’s question:
In 2014 I ditched my energy company, but despite repeated requests it can’t or won’t send me a bill. I gather it can’t back-date a bill more than 12 months, leaving me with a dilemma: do I keep chasing, or simply enjoy the free gas? What would you do?
Do you have a problem readers could solve? Email your suggestions to money@theguardian.com or write to us at Money, The Guardian, Kings Place, 90 York Way, London N1 9GU.