The chief executive of Ryanair has apologised “unreservedly” for leaving 18 million customers with cancelled flights.
At a press conference on Monday, Michael O’Leary said the shortage of pilots due to staff rostering was “a mess of our own making”. Many ticket holders are now wondering if their holiday plans would be ruined.
Ryanair will cancel 40 to 50 flights every day until 31 October, with 75% to 80% of passengers re-routed free of charge within a day of their expected departure date, and that compensation of €240 to €400 (£212 to £354) will be paid, depending on the length of the journey. However, consequential losses caused when travellers cancel hire cars or hotels, will not be covered.
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