A former employee of Wrapit says customers have been sending angry messages to the company's staff. Photograph: Cate Gillon/Getty Images
A couple of weeks ago we asked for your stories of customer services disasters. Among the tales of terrible treatment by companies, was a post asking for us to look at things from the other perspective.
How about creating another blog to record the instances where people dealing in customer service have to put up offensive, ignorant, threatening, abusive individuals on a daily basis?
It sounded like a fair point. People aren't always nice and if you work on the frontline of any business - in a store or at a call centre - you are seen as fair game by some customers. They might not be angry with you, but they will be angry at you. And rude. And aggressive.
In an article in today's G2 a former employee of the wedding firm Wrapit recounts how she has faced a barrage of abuse since the company went into administration last week. Couples have been taking their anger out on her and her colleagues, even though while they stand to lose their wedding presents, she has lost her job and her income.
So does her story sound familiar? Have you been on the receiving end of customers' ire? How did you cope with it?
