In October we hired a campervan from Hire Booking Centre, which operates out of the same address as Motorholme which you have written about before. We had to pay a £1,250 refundable deposit. We returned the vehicle but, despite repeated requests, are still waiting for our deposit.
The van was signed off as being undamaged so there are no problems on that front. On my most recent call I was told the issue was with the finance department who were all “out”. The finance department has no contact phone number.
Google reviews suggest this happens on a regular basis. I tried to report the firm to trading standards but have been told that they will only look into it if a number of complaints are raised.
PM, South Wales
A spokeswoman for the company told us it had been moving offices, and this was the reason for your delayed payment. After we got in touch the money was quickly repaid. This is another operation with poor online reviews, although it seems new senior staff have been brought in to try and turn things around.
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